Client Services

How do I place an order on the Bally website?
Placing an order is quick and easy:
  • Browse through our product categories and click on the images to access the individual product page where you will find information on the size and material.
  • Select your item and add to your shopping bag by clicking on the ‘ADD TO BAG’ button.
  • You are able to review the items you have added to your shopping bag by clicking on the ‘BAG’ icon in the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the 'REMOVE' button next to the item.
  • To resume shopping after viewing your shopping bag, click the ‘CONTINUE SHOPPING’ button.
  • To finalize your purchase, click ‘SECURE CHECKOUT’ button and follow the instructions.
  • Please be aware that items in your bag are not reserved. Until you checkout, items in your shopping bag and may still be purchased by other customers.
Do I need to create an account to place an order?

You are not required to create an account to make a purchase. If you wish, you may also checkout as a guest. Bally recommends that you create an account to enjoy the full benefits of the website, including stating your contact preferences, storing payment methods, and managing address details.

I have forgotten my password! What should I do?

You may reset your password by clicking on the ‘Forgot your password?’ link on the sign in page and follow the instructions.

Is my personal information kept private?

We treat all of the information you share with us as private and confidential. For further details, please read our privacy policy here.

How will I know when you have received my order?

After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an order confirmation email once all your details have been checked and the availability of your order has been verified. The contract between you and Bally will be effective from the moment your items are shipped from our facility.

Do you offer a Gift wrapping service?

Gifting services are available to select in your Shopping Bag before Check Out and are complimentary of Bally. Selecting the Gift service gives the option to remove the price from any packaging and paperwork and add a personal touch with a special message, printed and included inside the box.

What payment types does Bally accept?

Bally accepts Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, PayPal online, Apple Pay and Alipay. Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.

Is it safe to use my credit card on your website?

Security of your personal details is very important to Bally. To ensure your shopping experience is safe and secure, Bally uses Secure Socket Layer (SSL) technology to protect the data sent to us over the internet. All payment transactions on the site are processed via Cybersource Corporation, a secure online payment gateway which encrypts your payment details in a secure host environment.
Bally ensure the security of payments by means of a 3D Secure system for Visa©, Mastercard© and American Express© credit cards that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly. In case of doubt, you can place your order by phone with our Customer Service by calling 800 1851 1851.

Is my personal information kept private?

We treat all of the information shared with us as private and confidential. For further details, please read our privacy policy here.

When will Bally debit my card/account?

At the point of order your financial institution may authorize the required funds. Bally, however, will not request the funds until your order is shipped from our facility.

When will I be charged for my order?

Your card or other method of payment will not be charged until your order is shipped. However, your bank balance may reflect deduction of funds immediately upon order.

Why is my order not being accepted?

Please be sure that the address entered in the "Billing" field is the address that is registered with your bank. If the order is still not being accepted please contact your bank, followed by our Bally Client Services team who will be happy to assist you.

Can I claim a tax refund on purchases made online?

At this time we are unable to provide a tax-back (tax refund) service for any of our online customers.

Which European countries does Bally deliver to?
Bally delivers to all European countries as listed below: please visit

www.bally.ch to shop in Switzerland

www.bally.com.de to shop in Germany

www.bally.fr to shop in France

www.bally.it to shop in Italy

www.bally.co.uk to shop in United Kingdom (excluding Northern Ireland)

www.bally.eu to shop in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxemboug, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.


Please use the Region Selector to check or change your delivery country before adding items to your shopping bag. We also have stores worldwide if you prefer to shop in store. Click here to find your nearest store.
How long will it take for me to get my order?

Upon confirmation of your order, it will take from 3 to 5 working days to receive your order, depending on the shipping method selected. Please note that deliveries will be made between 7am and 7pm Monday to Friday. Please be advised that during peak periods such as promotions, Sales and Christmas the processing of your order might encounter delays due to the numbers of orders to be processed. If you have further questions, please contact Bally Client Services and we can advise you on the progress of your order.

How much does shipping cost?

Bally offers free Standard Delivery on all orders.

Will my package be insured and will I need to sign for it?

Your package is insured by Bally during transit up until the point when it is delivered. A signature will be required for every delivery, at which point, the responsibility for the package is passed to you.

Can I track my order?

Once your order has been shipped, we will send you an email detailing the courier and the tracking number. You will be able to use this number to track your order.

Can I change my delivery address once my order has been shipped?

Unfortunately, we are unable to change your delivery address after your order has been placed.

Can I have my order shipped to a freight forwarder?

Please note that Bally does not ship to freight forwarders. Orders placed with a delivery to freight forwarders are automatically rejected and will not be processed.

Does Bally deliver to PO Boxes?

Due to delivery courier restrictions we are currently unable to ship to PO Box or APO/FPO addresses.

How do I return an item?
To return an item, free of charge, simply follow the below steps:
  1. Contact Bally Client Services via phone or via email using the Model withdrawal form. You have thirty (30) days from delivery to submit your returns request.
  2. Bally Client Services will provide you with a Return Authorization Number and arrange our courier to collect the items at your convenience.
  3. Place the items you wish to return in the original packaging along with the completed form.
    Please note: All return merchandise must be in new and unused condition with all tags and labels still attached.
  4. Attach the return label to the top of the package and hand to the package to the courier upon collection.
  5. Please note: Only return shipments using our approved courier will be free of charge. Should you decide to use another courier, you will be responsible for all costs and liability. Any costs or expenses incurred by you are non-refundable.
  6. Once your package has arrived at our facility, the items will be inspected. Once the items are deemed to be in new and unused condition with all tags and labels attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. We will send you an return confirmation email once your refund has been issued.
Does it cost anything to return an item?

For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.

Will I receive a full refund?

All items are rigorously checked for quality when returned. Once your goods are deemed to be in new and unused condition with all tags and labels still attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. Bally is only able to refund the card/payment method originally used for the purchase.

When will I receive my refund?

All items are rigorously check for quality. Once your goods are deemed to be in new and unused condition with all tags and labels still attached. Bally will issue a credit for the amount originally paid. We will send you a return confirmation email once we issue the refund.

Please note: Bally can only issue a refund to the originally form of payment and depending on your financial institution, it may take up to 10 days, from the date of refund, for the funds to appear in your account.

Can I exchange an item bought online?

It is currently not possible to exchange an item through the online store, however you can return the product in store or having your product picked up at home to have the full refund. Please follow the return procedure that can be found in FAQs and see our Returns Policy.

Can I return a faulty item?

You have the right to return items with defects or quality issues.
Should you find that your items have any manufacturing defects or quality issues, you should immediately contact Bally Client Services.
Bally Client Services will provide you with full instructions on how to return your items.
Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.

Please note: If your items are not deemed defective or damaged and it is outside the return period, or the items have been damaged due to misuse, you will not be entitled to repairs, replacements, or refunds and Bally will return the items back to you, at your expense and liability.

Can I return a shoe care product?

Currently Bally cannot accept returns for shoe care products.

I need more information on a product

Our aim is to give as much information as possible on the product pages of our items. Should you require any further information, please contact us here.

How do I take care of my shoes?

To maintain the best condition of your shoes, proper care and attention should be given to the leather depending on its type.

Do you offer a Made To Order service?

Bally offers a Made to Order Service for specific styles of shoes, belts, small leather good and bags at the boutiques in Lafayette, Nice, Madrid, Davos, Lausanne, Lucerne, Jelmoli, Hamburg, Amsterdam, Zurich and Paris Capucines. We kindly invite you to contact the store or client services for further details about the service.

Do you offer a repair service?

Should you wish to discuss a repair for your Bally product, please contact us here.

Do you offer a resoling service?

Bally offers a resoling service for men’s Scribe shoes. Please contact Client Services in order to evaluate condition, assess service feasibility and obtain further information, including a quote for this service.

Do you offer refreshing services for handbags?

Bally does not offer refreshing services for handbags or small leather goods. For additional assistance, please contact Client Services.

What is the difference between an adjustable belt and a fixed belt?

Bally has two types of belt constructions – adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact Client Services.

Terms and Conditions of Use

Welcome to our web site (www.ballyofswitzerland.com the "Website"). These General Terms and Conditions of Use (the "Terms") govern the access to and use of the Website. Please read these Terms carefully. By accessing and using the Website as well as by purchasing the products on the Website, you agree to be bound by these Terms. If you do not agree to all or part of these Terms, we invite you not to use our Website. This website is managed and maintained by Bally (Shanghai) Commercial Co. ("Bally"), with registered office in China, Suite 05-09, 30/F, Tower 2, Hang Lung Plaza 66, No. 1266 West Nanjing Road, Shanghai, 200040. business register number: 310000400550242 and VAT number 310104667844084.

For any other legal information, go to the section: Privacy Policy of the Website. Bally may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or update of the General Terms and Conditions of Use shall be posted for our users on the Home Page of the Website as soon as such amendments or updates have been made and shall be binding as soon as you access the Website after they are amended. If you do not agree to all or part of the Website's General Terms and Conditions of Use, please do not use our web site.

The access to and use of the Website, including display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of the Website and its contents. Bally shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

1. Privacy Policy

We recommend that you read the Privacy Policy which also applies in the event that users access the Website and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes www.ballyofswitzerland.com collects and uses your personal data.

2. Intellectual Property Rights

All content included on this Website, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, "Content"), is the property of Bally and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Bally as the case may be.

Bally shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Bally shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Bally shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

3. Links to Other Web Sites

The Website may contain links to other web sites which are in no way connected to the Website or Bally. Bally does not control or monitor such third party web sites or their contents. Bally shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on the Website and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. the Website provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When Bally provides links to other web sites, Bally does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

After you submit a Submission (as defined below) on Instagram or Twitter, you will have the chance to have your photographs, video, etc. appear on the dedicated area of the Website. Bally reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission in the Website. You acknowledge and agree that Bally has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of information voluntarily made public through any part of the Website.

Any ideas, content of any kind (including, without limitation, text, software, photographs, videos, audio visual recordings, graphics, music, and sound), or other information you provide to us by using the #BallySelfeet hashtag in a post on Instagram tagging @Bally_Swiss or using the #ShoeTip in a Tweet on Twitter, tagging @Bally_Swiss (collectively, "Submissions") will be treated as non-proprietary and non-confidential. By transmitting or posting any Submission, you hereby grant us a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission, as well as your name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information, in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to use such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us, Instagram, Twitter Inc., and any of our or their respective parents, affiliates, licensees, licensors, and each of their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. You acknowledge that Bally is not responsible for, and has no liability for, any use of all or any part of a Submission by any third party.

When you make a Submission using the #BallySelfeet in a post on Instagram or the #ShoeTip in a Tweet on Twitter, you acknowledge and agree that those Submissions will be non-proprietary and non-confidential, may be made available to the general public, and may be used by Bally without restriction. You represent and warrant that your provision of Submissions complies with all applicable laws, rules and regulations, Instagram's Terms of Use, Twitter's Terms of Service and any third party agreements to which you are subject. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding any Submission.

4. Links to the Website and Affiliate Partners

Please, contact Bally at the following e-mail address: ecommerce@bally.ch if you are interested in linking the Home page of the Website and other web pages which can be publicly accessible or if you wish to join our Affiliate Programme.

5. Disclaimers on Content

Bally has adopted measures to ensure that the content of the Website is accurate and does not contain any incorrect or out-of-date information. However, Bally cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, Bally cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet.

Bally reserves the right to refuse content we consider to be abusive or sensitive from all forms submitted via the Bally.com and regional websites.

Our website uses cookies to improve your online experience. By means of this cookie policy, Bally, in its quality as controller, wishes to inform you about which cookies are used and how to manage them.

It is possible that information collected through a cookie or obtained otherwise, contains personal data. If this is the case, Bally’s Privacy Policy is applicable on the processing of these data. The Privacy Policy can be read here.

When the installation of cookies is based on consent (as indicated below), this consent can be freely revoked at any time by following the instructions contained in this document.

You may find more information about the use of cookies on websites at www.allaboutcookies.org.

What is a cookie?

Cookies are small text files that are sent to the user’s terminal equipment (usually to the user’s browser) by visited websites; they are stored in the user´s terminal equipment to be then re-transmitted to the websites on the user´s subsequent visits to those websites.

We mostly use them to offer you a proper or enhanced browsing experience and collect statistics to optimize site functionality. Any additional information, including that allowing us to deliver marketing based on your interests, shall only be stored upon your prior consent.

Different types of cookies

Cookies can be installed directly by us, with our website domain (“Bally’s cookies”) or by third-party providers (“third-party cookies”).

Some cookies can be persistently stored in the user’s device until their expiration or deletion by the user and other can be automatically eliminated any time the website browsing session ends or when the browser is closed (“session cookies”).

Depending on their purpose, cookies may be distinguished into two major groups: “technical” cookies and “profiling” cookies, as better illustrated below:

A. Technical cookies

Technical cookies are those used exclusively with a view to carrying out the transmission of a communication on a digital/electronic network, or insofar as this is strictly necessary to the electronic service provider that has been explicitly requested by the user to provide the said service. These cookies can be divided into:

  • browsing cookies, which guarantee a regular browsing experience on a website (e.g. allowing the access to restricted areas); disabling these cookies may impair the user’s browsing experience and prevent some web page to be displayed properly;
  • analytics cookies, which anonymously analyse the use of a website (e.g. the number of visitors of clicks for each webpage) for statistical survey and optimization purposes; disabling these cookies will not impair the user’s browsing experience;
  • functional cookies, which enable additional functionalities such as saving the user’s preferences and settings, such as language, so as to enhance the quality of service; disabling these cookies will not impair the user’s browsing experience, but will prevent the user to benefit of the functionalities offered by these types of cookies.
B. Profiling cookies

Profiling cookies are aimed at creating user profiles. They are used to send ads messages in line with the preferences shown by the user during navigation. A website can operate without them without impairing in any way the user’s browsing experience.

These cookies require the users’ informed consent to be installed.

Types of cookies we may use

Below you may find a list of the cookies that are most commonly used by Bally, along with an explanation of how they are each used.

Bally’s cookies

Cookie name

Duration (days)

Type

Purpose

Status

__cq_seg

30

Tracking Cookies (advertising)

ID


ON

_dc_gtm_UA-50986242-10

session

Tracking Cookies (advertising)

Tracking cookies used for data collection


ON

_dc_gtm_UA-50986242-2

session

Tracking Cookies (advertising)

Tracking cookies used for data collection


ON

__cfduid

365

technical cookies

GetClicky - Web Statistics Tool


ON

_uetsid

session

technical cookies

Session cookie


OFF

dw

session

technical cookies

Session cookie


ON

dw_cookies_accepted

session

technical cookies

Cookie privacy functionality


ON

dwresolutiondefined

session

technical cookies

HTTP cookie


ON

dwsecuretoken_8ddf8f49e3d01ec3f8add66f5027eccd

session

technical cookies

http session


ON

dwsid

session

technical cookies

Session cookie


ON

firstVisit

365

technical cookies

First-time site visitor functionality


ON

firstVisitHeader

365

technical cookies

First-time site visitor functionality


ON

sid

session

technical cookies

Session cookie


ON

__cq_bc

30

analytics cookies

Analytics cookie


ON

__cq_uuid

395

analytics cookies

This cookie stores a random unique user identifier.


ON

_ga

730

analytics cookies

Storage of the ID anonymous visitor to the site for retargeting


ON

_gat_globalTracker

session

analytics cookies

Analytics cookies used for data collection


OFF

_gat_siteTracker

session

analytics cookies

Analytics cookies used for data collection


OFF

_gat_UA-50986242-10

session

analytics cookies

Analytics cookies used for data collection


OFF

_gat_UA-50986242-2

session

analytics cookies

Analytics cookies used for data collection


OFF

_gid

1

analytics cookies

Analytics cookies used for data collection


ON

cqcid

session

analytics cookies

Contains a hashed ID for an anonymous use


ON

cquid

session

analytics cookies

Contains a hashed ID for a known, logged-in user


OFF

dwac_bdlPsiaai8xDcaaadjvM2CLQzb

session

analytics cookies

Analytics cookies used for data collection


ON

dwanonymous_8ddf8f49e3d01ec3f8add66f5027eccd

180

analytics cookies

Anonymous customer tracking


ON

_qPageNum_bally_uk

session

analytics cookies

Qubit analytics software


ON

_qsst

session

analytics cookies

Qubit analytics software


ON

_qst

365

analytics cookies

Qubit analytics software


ON

_qubitTracker

365

analytics cookies

Qubit analytics software


ON

_qubitTracker_s

session

analytics cookies

Qubit analytics software


ON

qb_permanent

365

analytics cookies

Qubit analytics software


ON

qb_persist_test

1

analytics cookies

Qubit analytics software


OFF

qb_session

session

analytics cookies

Qubit analytics software


ON

rr_rcs

730

analytics cookies

Used by RichRelevance to collect anonymous data of the user's navigation


OFF

stc113407

365

analytics cookies

Rakuten - stores session information in order to track affiliate purchases


ON

weird_get_top_level_domain

session

HTTP Cookie

Determines the preferred language and country-setting of the visitor


OFF

__cq_dnt

session

analytics cookies

Analytics cookie to track anonymous or logged in users to measure and improve performance, and support personalisation of site content


ON

__cqact

session

technical cookies

Contains activities that are queued up and sent from the browser, and is deleted immediately upon sending


OFF

_qsst_s

session

analytics cookies

Qubit analytics software


ON

_qst_s

365

analytics cookies

Qubit analytics software


ON

cookietest

session

technical cookies

To check if browser blocks/allows cookies


OFF

dw_dnt

session

technical cookies

Session cookie


ON

x_qtag_1133968

365

Advertising

Advertising Cookies are used for marketing purposes


ON

__lc.visitor_id.8978590

1000

technical cookies

LiveChat cookies


ON

_fbp

90

HTTP Cookie

Used by Facebook to deliver a series of advertisement products


ON

_gcl_au

90

HTTP Cookie

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services


ON

lc_sso8978590

1000

technical cookies

LiveChat cookies


ON

lc_window_state

session

technical cookies

LiveChat cookies


ON

shippingCountry

365

technical cookies

To store users shipping country


ON

rmStore

30

analytics cookies

Rakuten - stores session information in order to track affiliate purchases


ON

sr_browser_id

10950

analytics cookies

ShopRunner cookies


ON

sr_pik_session_id

1

analytics cookies

ShopRunner cookies


ON

dwgeoip

365

analytics cookies

Converts user IP into geographic location record


ON

dwapupreq

1

session

technical cookies


ON

DISABLE ALL BALLY COOKIES

* it remains understood that, while we consider the consent given to profiling cookies as expired after each 12-month period after, we may keep a record of the consents given with the purpose of proving compliance with the applicable law for 10 years after the expiry of the last applicable 12-month period.

Bally also uses third-party cookies from other providers as listed and described below.

The installation of profiling, retargeting, analytic and social media cookies belonging to third parties, as well as any other activity relating to such cookies, including collection and processing of information, shall be the responsibility of such third parties.

Cookie name

Duration (days)

Type

Purpose

Provider

demdex

180

Tracking Cookies (analytics)

Storage of the ID anonymous visitor to web site cross domain

www.demdex.net

dpm

180

Tracking Cookies (analytics)

ID

www.dpm.demdex.net

NID

183

Tracking Cookies (analytics)

The NID cookie contains a unique ID Google uses to remember your preferences

www.google.com

user_id

365

Tracking Cookies (advertising)

HTTP Cookie

api.periscope.tv

MUIDB

390

Tracking Cookies (advertising)

ID

bat.bing.com

uid

60

Tracking Cookies (advertising)

ID

www.adform.net

c

365

Tracking Cookies (advertising)

ID

www.bidswitch.net

tuuid

365

Tracking Cookies (advertising)

ID

www.bidswitch.net

tuuid_lu

365

Tracking Cookies (advertising)

ID

www.bidswitch.net

MUID

390

Tracking Cookies (advertising)

ID

www.bing.com

bkdc

180

Tracking Cookies (advertising)

HTTP Cookies

www.bluekai.com

bku

180

Tracking Cookies (advertising)

ID

www.bluekai.com

IDE

730

Tracking Cookies (advertising)

ID

www.doubleclick.net

test_cookie

session

Tracking Cookies (advertising)

ID

www.doubleclick.net

fr

90

Tracking Cookies (advertising)

Encrypted Facebook ID and Browser ID

www.facebook.com

sb

730

Tracking Cookies (advertising)

Facebook cookies

www.facebook.com

wd

7

Tracking Cookies (advertising)

Facebook cookies

www.facebook.com

uuid

393

Tracking Cookies (advertising)

ID

www.mathtag.com

uuidc

393

Tracking Cookies (advertising)

ID

www.mathtag.com

HRL8

28

Tracking Cookies (advertising)

Tracking cookies used for data collection

www.mathtag.com

mt_misc

30

Tracking Cookies (advertising)

Tracking cookies used for data collection

www.mathtag.com

mt_mop

30

Tracking Cookies (advertising)

Tracking cookies used for data collection

www.mathtag.com

_pinterest_sess

390

Tracking Cookies (advertising)

Pinterest cookies

www.pinterest.com

_twitter_sess

session

Tracking Cookies (advertising)

Twitter cookies

www.twitter.com

cid

60

3rd party cookies

Adform Cookie

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How we collect your consent (when needed)

As indicated on the banner that appeared upon your first visit to our website, your consent to the use of cookies shall be collected when you click on the I ACCEPT button or close the banner.

Please note that we may keep record of your consent by means of a technical cookie, so that the aforementioned banner may not be displayed in your subsequent visits. Notwithstanding, we shall ask you to renew your choice (by the appearance of a new banner) every 12 months and keep record of your previous consents only to prove compliance with the law for so long as the applicable statute of limitation will require.

In any case and at any time, you may freely decide to block the setting of third-party and profiling cookies or to withdraw any previously given consent without affecting your ability to visit the website and avail of the relevant contents.

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However, please be reminded that disabling one or more technical cookies may impair certain features of this website (in particular, browsing cookies are necessary for the proper operation of the basic features of the website).

It is possible to disable/enable or delete the cookies at any time by using the settings of your Web browser. In particular, if you do not wish to receive cookies, it is possible to set your own browser to inform you of the presence of a cookie, thus allowing you to decide whether to accept it or not; you may also automatically refuse all the cookies by enabling the specific browser option. You may also delete specific cookies already stored in the browser or block the storage of cookies on your computer by specific websites, or block third party cookies.

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Following the disabling of all cookies, some functions of the website pages may not operate correctly.

Moreover, you may manage your cookie preferences at http://www.youronlinechoices.com.

Interaction with social networks and external platforms

Social plugins for Twitter, YouTube, Facebook, LinkedIn, Pinterest, Snapchat and others are used on our website, which displays an icon for each of these social networks or other external platforms.

This type of service allows interaction with social networks, or with other external platforms, directly from the pages of our website, by clicking on the relevant icon. The interactions and information acquired by our website are in any case subject to the user’s privacy settings related to each social network or external platform.

If an interaction service with social networks is installed, it is possible that, even if the users do not use the service, the same collect traffic data relating to the pages in which it is installed. Please be aware that we have no influence on the extent of the data that these social network or external platform collect through these plugins.

You may find detailed information about the scope, type, purpose and further processing of your data and your rights to protection of your privacy by consulting the privacy policy of the relevant social network or external platform. You may also directly click on the links provided below:

By first logging out from the pages of your social networks and deleting the cookies that have been set, you can prevent these third parties from collecting information about you during your visit to our website.

1.

1.1 This privacy policy ("Privacy Policy") is applicable to the website www.ballyofswitzerland.com (the "Website") and refers to the processing of personal data during both the Website navigation by users who only consult the Website and the interaction with the services and features offered through the Website (including the online store) by users who freely provide their information by filling in specific forms and/or via email in order to access reserved sections within the Website or receive newsletter and/or commercial and promotional information.

1.2 The Privacy Policy specifies the identity of the data controller that controls and manages the personal data collected and processed through the Website, and indicates which personal information is to be collected, the purposes and ways of processing and communicating to third parties the user's personal data, the security measures adopted in order to protect said data and the ways in which the user may check the data processing regarding his/her person and exercise his/her rights.

1.3 By using the Website the user consents to our collection, use, disclosure, retention, storage and transfer of his/her personal information as described in this Privacy Policy, and in the General Terms and Conditions of Use. We may amend this Privacy Policy and the new terms shall be effective as of the date of publication on the Website.

1.4 This information is provided solely for the Website and does not extend to other websites which the user may be able to consult via a link and/or activities offered by third parties.

2.

2.1 The data controller of the Website is Bally Schuhfabriken AG ("Bally", "we", or "us"), with registered office in Via Industria 1, 6987 - Caslano (Switzerland).

3.

3.1 User can browse our Website without telling us who he/she is or revealing any personal information about himself/herself. If user chooses to provide us with personal information for the use of our services and features offered through the Website, he/she is no more anonymous to us.

3.2 We collect the following types of personal information (collectively "Data") in order to provide you with the use of and access to our Website and/or the relevant e-commerce services and to help us to personalize and to improve your experience on the Website:

(a) Information we collect automatically: the computer systems and processing programs required to run the Website log, during their normal operation, certain data whose acquisition is automatic and inevitable (whenever Internet protocols are used) and which, for their own nature, may allow the identification of the users if they are processed and associated with other data owned by third parties, including, but not limited to, device ID or unique identifier, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the Website, referral URL, IP address, and standard web log information, anonymous information collected through our use cookies and web beacons (collectively, " Surfing Data"). Bally collects Surfing Data exclusively for statistical purposes and in anonymous form in relation to the access of the Website and for purposes of monitoring the correct functioning of the Website and of enhancing the Website functioning and content.

(b) data provided voluntarily by users: personal information provided voluntarily by users via email, user interaction with the Website's features, requests for services offered by the Website, completion of specific forms to access reserved sections of the Website and to be provided with e-commerce service offered through the Website, including name, gender, email address, phone number, physical contact information, (depending on the service used) sometimes financial information, such as credit card and/or or bank account numbers, postage, billing and other information user provides to purchase products through the Website, as well as, additional personal information we may ask you to provide our services.

3.3 Minimum age limit
It is very important for Bally to protect the personal information of children. Although local laws and regulations have different definitions of children, we regard anyone under 16 years as a child. Children are not allowed to create their own user accounts without the consent of their parents or legal guardians. If you are under 16 years old, please purchase our products directly or indirectly through your guardian's account with the consent of your guardian. If we find that we have collected personal information about a child without the prior consent of a verifiable parent, the data will be deleted as soon as possible. If you have concerns about your child's privacy, or if you think your child may have entered personal data, please send an email to privacy@bally.ch

4.

4.1 The Website uses automatic systems of data collection such as cookies. A cookie is a device transmitted to the hard disk of an Internet user: it does not contain intelligible information but it allows linking between an Internet user and his/her personal data (such as, by way of example, user's IP address and other information about user's experience on the Website and his/her preferences expressed while choosing services and purchasing products offered by the Website) provided by the user on the Website. Cookies are disseminated by servers and no one may gain access to information contained therein. These information and data are gathered directly and automatically by the Website and are processed in a collective and anonymous way.

4.2 You can review our Cookie Policy for more information.

5.

5.1 The submission of Data by the user is necessary to subscribe to the Website and to access the services and features offered by the Website and in the reserved areas, including the online store and the relevant e-commerce services. Failure to provide Data will prevent the user from accessing and using said services and features.

5.2 The submission of Data for marketing purposes is always voluntary and optional. Any non-submission of Data for such activities will have no consequence on the user's possibility to use the services and features offered by the Website.

6.

6.1 Data shall be processed manually or with the aid of electronic tools for the following purposes:

(a) operations management of Website navigation and relevant access data;

(b) data security and Website security management;

(c) to provide e-commerce services offered through the Website;

(d) to provide other services requested by users as described when we collect the information;

(e) to prevent, detect, and investigate, fraud, security breaches, potentially prohibited or illegal activities, and enforce our General Terms and Conditions of Sale and General Terms and Conditions of Use

(f) for market research and statistical processing;

(g) to contact users for other purposes authorized by the applicable law.

6.2 Furthermore, with the user's consent that is free and optional, Bally may also process Data for purposes of defining individual or group profiles (user profiling) and for marketing purposes, notably to send to user, by electronic and other means, including but not limited to through newsletters, emails, text messages (SMS), multimedia messages (MMS) and/or instant messages (e.g. via applications such as WhatsApp, WeChat, etc.) information and updates on Bally products or initiatives, offers, exclusive sales, promotional campaigns and on the events, shows and similar events organized by Bally or to which Bally takes part to, including invitation to such event. The user has always the possibility to object the processing of his/her Data for marketing purposes and/or the delivery of promotional information through email at privacy@bally.ch.

6.3 We do not sell users' Data to third parties for their marketing purposes without users' explicit consent. We may combine users' Data with information we collect from other sources and use it to improve and personalize our advertising and marketing to users.

7.

7.1 Data collected will be stored and processed via an electronic system located in Bally and elsewhere in the world.

7.2 We protect user's Data using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorization controls.

7.3 We take steps to ensure that the users' Data we collect is accurate and up to date, and we provide users with the opportunity to update their information as specified in this Privacy Policy.

8.

8.1 Data will be accessible within Bally organization by the internal and external personnel.

8.2 We may also share users' Data with:

(a) any other company within the Bally Group located in countries inside and/or outside of China. All security and privacy measures have been put in place at Group level in order to ensure an adequate level of data protection irrespective of the geographical location of each Bally Group company that is the receipt of the above mentioned Data. Members of Bally Group may use users' Data to send marketing communications only if users have consented to their services and will use users' Data in compliance with their respective privacy policies and applicable law;

(b) professionals, independent consultants, credit bureaus, banks and financial institutions, third party companies to which Bally may revert to in relation to performance of technical and organizational services as well as service providers under contract who help with our business operations (such as, but not limited to, Website operations, payment services, shipments, fraud investigations, bill collection, affiliate and rewards programs);

(c) other third parties to whom users explicitly ask us to send their information; this is the case for example when you make a direct request for customer support via our official social media and other digital communication channels; in such case your Data will be disclosed with other third party business entities responsible for such third party platforms (such as WhatsApp, WeChat etc.) and their terms and conditions and privacy policies will apply to the processing of your Data by them. Make sure you read and understand the applicable terms and conditions and privacy policy of each such entity, before choosing to use these communication channels.

(d) law enforcement or regulatory agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user to legal liability;

(e) other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to users' Data.

8.3 The aforementioned subjects that receive user's Data will process them as data controllers or co-data controllers, data processors and/or persons in charge of processing Data as the case may be, for the same purposes above specified and according to applicable data law protection. The list of data processors and the subjects to which Data may be communicated will remain at user disposal upon request at Bally.

8.4 If users' Data will be used or disclosed for any purposes not set out in this notice, they shall receive prior notification. Data will be transferred to extra EEA companies of Bally Group with the user's consent which id free and optional.

9.

9.1 User is entitled to obtain, at any time, a copy of their information and to have any inaccuracies corrected. Where appropriate, the user may have their personal information erased, rectified, amended or completed. Please write to us at Bally (Shanghai) Commercial Co., Suite 05-09, 30/F, Tower 2, Hang Lung Plaza 66, No. 1266 West Nanjing Road, Shanghai, 200040, China or send an email to privacy@bally.ch.

9.2 User may revoke, at any time, consent to the delivery of commercial and promotional material via email by clicking the "unsubscribe" link in every commercial communication sent by Bally and/or other companies of Bally Group.


This Privacy Policy was last updated on 27/11/2020.