FAQs

• Browse through our product categories and click on the images to access the individual product page where you will find information on the size and material.
• Select your item and add to your shopping bag by clicking on the ‘ADD TO BAG’ button.
• You are able to review the items you have added to your shopping bag by clicking on the ‘BAG’ icon in the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the 'REMOVE' button next to the item.
• To resume shopping after viewing your shopping bag, click the ‘CONTINUE SHOPPING’ button.
• To finalize your purchase, click ‘SECURE CHECKOUT’ button and follow the instructions.
• Please be aware that items in your bag are not reserved. Until you checkout, items in your shopping bag and may still be purchased by other customers.

You are not required to create an account to make a purchase. If you wish, you may also checkout as a guest. Bally recommends that you create an account to enjoy the full benefits of the website, including stating your contact preferences, storing payment methods, and managing address details.

You may reset your password by clicking on the ‘Forgot your password?’ link on the sign in page and follow the instructions.

We treat all of the information you share with us as private and confidential. For further details, please read our privacy policy here.

After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an order confirmation email once all your details have been checked and the availability of your order has been verified. The contract between you and Bally will be effective from the moment your items are shipped from our facility.

Gifting services are available to select in your Shopping Bag before Check Out and are complimentary of Bally. Selecting the Gift service gives the option to remove the price from any packaging and paperwork and add a personal touch with a special message, printed and included inside the box.

Bally accepts Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, PayPal online, Apple Pay and Alipay. Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.

Security of your personal details is very important to Bally. To ensure your shopping experience is safe and secure, Bally uses Secure Socket Layer (SSL) technology to protect the data sent to us over the internet. All payment transactions on the site are processed via Cybersource Corporation, a secure online payment gateway which encrypts your payment details in a secure host environment.
Bally ensure the security of payments by means of a 3D Secure system for Visa©, Mastercard© and American Express© credit cards that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly. In case of doubt, you can place your order by phone with our Customer Service by calling 800 1851 1851.

We treat all of the information shared with us as private and confidential. For further details, please read our privacy policy here.

At the point of order your financial institution may authorize the required funds. Bally, however, will not request the funds until your order is shipped from our facility.

Your card or other method of payment will not be charged until your order is shipped. However, your bank balance may reflect deduction of funds immediately upon order.

Please be sure that the address entered in the "Billing" field is the address that is registered with your bank. If the order is still not being accepted please contact your bank, followed by our Bally Client Services team who will be happy to assist you.

At this time we are unable to provide a tax-back (tax refund) service for any of our online customers.

www.bally.ch to shop in Switzerland

www.bally.com.de to shop in Germany

www.bally.fr to shop in France

www.bally.it to shop in Italy

www.bally.co.uk to shop in United Kingdom (excluding Northern Ireland)

www.bally.eu to shop in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxemboug, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Please use the Region Selector to check or change your delivery country before adding items to your shopping bag. We also have stores worldwide if you prefer to shop in store. Click here to find your nearest store.

Upon confirmation of your order, it will take from 3 to 5 working days to receive your order, depending on the shipping method selected. Please note that deliveries will be made between 7am and 7pm Monday to Friday. Please be advised that during peak periods such as promotions, Sales and Christmas the processing of your order might encounter delays due to the numbers of orders to be processed. If you have further questions, please contact Bally Client Services and we can advise you on the progress of your order.

Bally offers free Standard Delivery on all orders.

Your package is insured by Bally during transit up until the point when it is delivered. A signature will be required for every delivery, at which point, the responsibility for the package is passed to you.

Once your order has been shipped, we will send you an email detailing the courier and the tracking number. You will be able to use this number to track your order.

Unfortunately, we are unable to change your delivery address after your order has been placed.

Please note that Bally does not ship to freight forwarders. Orders placed with a delivery to freight forwarders are automatically rejected and will not be processed.

Due to delivery courier restrictions we are currently unable to ship to PO Box or APO/FPO addresses.

1. Contact Bally Client Services via phone or via email using the Model withdrawal form. You have thirty (30) days from delivery to submit your returns request.
2. Bally Client Services will provide you with a Return Authorization Number and arrange our courier to collect the items at your convenience.
3. Place the items you wish to return in the original packaging along with the completed form.
   Please note: All return merchandise must be in new and unused condition with all tags and labels still attached.
4. Attach the return label to the top of the package and hand to the package to the courier upon collection.
5. Please note: Only return shipments using our approved courier will be free of charge. Should you decide to use another courier, you will be responsible for all costs and liability. Any costs or expenses incurred by you are non-refundable.
6. Once your package has arrived at our facility, the items will be inspected. Once the items are deemed to be in new and unused condition with all tags and labels attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. We will send you an return confirmation email once your refund has been issued.

For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.

All items are rigorously checked for quality when returned. Once your goods are deemed to be in new and unused condition with all tags and labels still attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. Bally is only able to refund the card/payment method originally used for the purchase.

All items are rigorously check for quality. Once your goods are deemed to be in new and unused condition with all tags and labels still attached. Bally will issue a credit for the amount originally paid. We will send you a return confirmation email once we issue the refund.

Please note: Bally can only issue a refund to the originally form of payment and depending on your financial institution, it may take up to 10 days, from the date of refund, for the funds to appear in your account.

It is currently not possible to exchange an item through the online store, however you can return the product in store or having your product picked up at home to have the full refund. Please follow the return procedure that can be found in FAQs and see our Returns Policy.

You have the right to return items with defects or quality issues.
Should you find that your items have any manufacturing defects or quality issues, you should immediately contact Bally Client Services.
Bally Client Services will provide you with full instructions on how to return your items.
Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.

Please note: If your items are not deemed defective or damaged and it is outside the return period, or the items have been damaged due to misuse, you will not be entitled to repairs, replacements, or refunds and Bally will return the items back to you, at your expense and liability.

Currently Bally cannot accept returns for shoe care products.

Our aim is to give as much information as possible on the product pages of our items. Should you require any further information, please contact us here.

To maintain the best condition of your shoes, proper care and attention should be given to the leather depending on its type.

Bally offers a Made to Order Service for specific styles of shoes, belts, small leather good and bags at the boutiques in Lafayette, Nice, Madrid, Davos, Lausanne, Lucerne, Jelmoli, Hamburg, Amsterdam, Zurich and Paris Capucines. We kindly invite you to contact the store or client services for further details about the service.

Should you wish to discuss a repair for your Bally product, please contact us here.

Bally offers a resoling service for men’s Scribe shoes. Please contact Client Services in order to evaluate condition, assess service feasibility and obtain further information, including a quote for this service.

Bally does not offer refreshing services for handbags or small leather goods. For additional assistance, please contact Client Services.

Bally has two types of belt constructions – adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact Client Services.